01Scope of services
We provide digital audits, websites and landing pages, digital advertising, conversion and data, AI automation, infrastructure and technical maintenance, and we offer our own tools such as Big Plum Connect.
Our services are aimed at businesses and professionals. Each project is defined in a proposal setting out its scope, timeline, price and specific terms, accepted by both parties.
02Client obligations
The client provides accurate information, the access, materials, permissions and content needed, and reasonable cooperation so the work can be delivered on time.
The client guarantees that it holds sufficient rights over the materials, data, trademarks and information it gives us.
03Prices, payment and changes
Prices, taxes, payment terms and deliverables are set out in each proposal.
Any significant change in scope, priority or timing may require a new estimate or additional approval before it is carried out.
04Intellectual property and tools
Content provided by the client remains the client’s. Project-specific deliverables pass to the client once they have been paid for as agreed.
Big Plum Digital retains its methods, templates, libraries, know-how, internal processes and reusable tools, including Big Plum Connect, unless expressly agreed otherwise.
Third-party software, fonts, images, plugins and services are governed by their own licences and terms.
05Infrastructure, AI and third parties
We may work with servers, APIs, AI models, SaaS tools or external providers when the project requires it.
AI reduces manual work, but its results must be reviewed when they affect important decisions, sensitive communications or critical data. We agree with the client what goes through human review.
We apply reasonable security measures, but no system connected to the internet can guarantee zero risk.
06Use of Big Plum Connect
Big Plum Connect lets you manage certain WhatsApp Business Platform functions, such as templates and sending messages. By using it, the client agrees to:
- have the consent or legal basis needed to message each recipient, and honour opt-out requests;
- comply with the WhatsApp Business Policy, Meta’s commerce policies and applicable law;
- not send spam or unlawful or misleading content, or content that infringes third-party rights;
- keep its credentials safe and tell us immediately if it suspects unauthorised use.
We may suspend access if we detect use that breaches these terms or Meta’s, or that puts the service at risk. The tool also depends on the availability of the WhatsApp Business Platform.
07Confidentiality and data protection
We treat the client information we access during the project as confidential and only use it to provide the service.
When we process personal data on the client’s behalf, we act as a data processor and sign the corresponding data processing agreement. More in our privacy policy.
08Liability
Unless mandatory law requires otherwise, Big Plum Digital is not liable for indirect losses, loss of profit, interruptions of third-party services or business decisions taken without validation.
Our liability is limited to the amount actually paid for the service giving rise to the claim, unless applicable law provides otherwise.
09Duration and termination
The duration of each service and how it ends are set in the proposal. Recurring services, such as maintenance, can be terminated with the notice agreed there.
When a service ends, we hand over to the client what belongs to it as agreed and, where relevant, return or delete its data.
10Applicable law
These terms are governed by applicable Danish and European law. We will always try to resolve any disagreement in good faith between the parties first.
For any questions about these terms: hola@bigplumdigital.com.